Option 1: Delete in the app (fastest)
- Open ourRegla and sign in.
- Go to Settings → Account.
- Tap Delete account and confirm.
- Your account and cloud data are deleted immediately, and local data on this device is erased. You can then uninstall the app.
Option 2: Request deletion by email
If you no longer have the app or cannot sign in, email privacy@ourregla.com from the email address registered to your account, with the subject "Account deletion request". We may ask you to confirm the request to protect your account. We will delete your account within 30 days (usually much sooner) and confirm by email.
Health data on your phone is never on our servers, so we cannot delete it remotely. To remove it, uninstall the app from each device (or clear the app's data in your phone settings).
What is deleted
| Data | Where | When |
|---|---|---|
| Account identity (email, user ID, display name, sign-in credentials) | Firebase Authentication | Immediately on in-app deletion; within 30 days for email requests |
| Pairing invites you created or accepted (user IDs, public encryption keys, authentication codes, timestamps) | Cloud Firestore (partner_invites) | Same as above |
| Encrypted relay packages you sent or that are addressed to you and not yet received (ciphertext, sender and recipient IDs, a pairing ID, timestamp, delivered flag) | Cloud Firestore (partner_relay) | Same as above |
| Push notification tokens, if registered (token, platform, last update time) | Cloud Firestore (users/{your ID}/fcmTokens) | Same as above |
| Cycle, period, symptom, profile and daughter profile data, stickers, invite code, partner pairing and private encryption keys, settings | Only on your device | When you delete your account in the app or uninstall the app |
Invite codes and private encryption keys are never uploaded to our servers, so there is nothing else to delete there. Relay packages are normally deleted as soon as your partner's phone receives them. When you delete your account, your partner's phone is sent a small encrypted notice so it unpairs too; it deletes that notice when it receives it. Your partner will no longer receive updates from you. Information that was already delivered to and decrypted on your partner's device stays on their device under their control.
What may be retained
- Deletion request emails and our reply, kept for up to 12 months as proof of fulfilling your request, then deleted.
- Purchase and billing records held by Google Play or the Apple App Store under their own policies and tax laws. We do not hold card details.
- Encrypted backup copies within Google's infrastructure may persist for a limited time before being overwritten as part of Google's standard deletion process.
We do not keep any cycle or health data after deletion because we never had it.
Active subscriptions
Deleting your account does not cancel an active Premium subscription. Please cancel it first in Google Play (Play Store → Profile → Payments & subscriptions → Subscriptions) or on iPhone (Settings → your name → Subscriptions).
Delete some data but keep your account
- Delete individual profiles (including daughter profiles) in the app under Profiles → Delete profile; their data is erased from the device.
- Disconnect your partner in the app under Partner mode → Disconnect partner: this removes the pairing and keys from your device, stops sharing, deletes your pending encrypted relay packages and pairing invites, and tells your partner's phone to unpair too.
- For any other request, email privacy@ourregla.com.