How can we help?
ourRegla is made by a small independent team. We read every message and usually reply within 2 business days.
Moving to a new phone
Your health data lives only on your phone, so you move it yourself with an encrypted backup file.
- Back up on the old phone: Settings → Backup & restore → Back up, then choose a password (at least 8 characters).
- Save the file
ourRegla-backup-YYYYMMDD.ourreglafrom the share sheet to Files, iCloud Drive, Google Drive, a computer or an email to yourself. - Install ourRegla on the new phone and make that file available there.
- Tap Restore from a backup on the first screen, sign in and pick the file (later: Settings → Backup & restore → Restore from backup).
- Enter the password, check the preview and tap Restore. If the phone already has data, choose Replace or Merge.
The password can't be recovered, not even by us. Without it the backup can't be opened. Partner pairing and purchases aren't in the file: pair again in the Partner tab and use Restore purchases in the store.
Common questions
My data disappeared after changing phones
ourRegla stores health data only on your device and excludes it from phone backups and transfer tools, so it isn't restored automatically or from our servers. If you made a backup file, restore it as described in Moving to a new phone. Without a backup file the data can't be recovered; sign in to recover your account and pair again with your partner.
"Wrong password" or "damaged file" when restoring
Backup passwords are case-sensitive and can't be reset. "Damaged" means the file was changed or only partly saved: download or copy it again from where you stored it. "Made with a newer version" means you need to update ourRegla first.
My partner isn't receiving updates or stickers
Make sure both phones are online, have the latest app version and allow notifications for ourRegla. If it still doesn't work, use Partner mode → Disconnect partner and invite your partner again.
How do I restore my Premium purchase?
Open Settings → Premium and tap "Restore purchases", signed in to the same Google Play or Apple account you used to subscribe.
How do I cancel my subscription or get a refund?
Subscriptions are managed by Google Play or the App Store. Cancel in your store account settings. Refund requests are handled by Google or Apple according to their policies.
Are the predictions accurate?
Predictions are estimates based on the median of your last cycles, so they get better as you log more (at least three periods). The ± range shows how much your cycles vary. They are not medical advice and must not be used as contraception.
I logged a period by mistake
Open Calendar → Period history. Tap a period to change its dates, or use the delete icon. Predictions are recalculated right away.
Which languages are supported?
The app is available in 21 languages. It follows your phone's language, and you can change it in Settings → Language.
When you email us, please include your phone model and app version, but no health details unless needed. See our Privacy Policy.